Privacy Policy

Effective Date: January 18, 2026

At Genesis Heating Solutions, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability

Genesis Heating Solutions is responsible for personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with the principles of PIPEDA. Any inquiries regarding our privacy practices can be directed to genesisheatingsolutions@gmail.com.

2. Identifying Purposes

We collect personal information for the following purposes:

• To provide HVAC installation, repair, and maintenance services.
• To process invoices and payments for services rendered.
• To register your HVAC equipment with manufacturers for warranty protection.
• To communicate with you regarding service appointments and safety alerts.
• To improve our services and customer experience.

3. Consent

By using our website, requesting a quote, or engaging our services, you consent to the collection and use of your personal information for the purposes identified. We will obtain your express consent before using your information for any secondary purposes, such as marketing.

4. Limiting Collection

We only collect the information necessary to fulfill the purposes identified. This typically includes your name, service address, phone number, email address, and HVAC equipment details.

5. Safeguards

We protect your personal information with security safeguards appropriate to the sensitivity of the data. This includes encrypted digital storage, secure payment processing, and restricted access to customer files.

6. Individual Access

You have the right to request access to the personal information we hold about you. If you believe any of the information is inaccurate or incomplete, you may request that it be amended.